One of the most important tools you have as a resident of Glen Mor is the work order. If something in your apartment malfunctions or breaks or if you notice something out of order on the property in general, please go to the Resident Services Office (Monday through Friday, 8:00 a.m. to 11:00 p.m. / 951.827.6500) or the RA after hours to put in a work order. You will need to provide (1) your name, (2) your apartment #, (3) your phone #, (4) the nature of the problem, and (5) whether or not you will grant permission for our staff to enter to remedy the situation if you are not at home. Declining authorization will delay your repair. However, at your request an appointment can be arranged for repair work.

Our staff responds to service requests regarding heating and air-conditioning, water leaks, burned out light bulbs, malfunctioning toilets, broken garbage disposals, lock and key issues, among many others. Most often, repairs are completed free of charge.

If you are not sure, ask Resident Services Office staff whether or not you may be charged for a particular repair.

Following is a sample list of items for which our staff cannot provide assistance. Housing Services attempts to adhere to a standard in Glen Mor to which some of the following requests do not conform:
• Curtain rods
• Spring-loaded or tension rods
• Mini-blind valences
• Additional window coverings
• Additional bedroom doors
• Additional entry door locks & security devices (please see section entitled "Keys/Door Locks" under Resident General Information)
• Additional lighting
• Additional furniture (please see section entitled "Furniture" under Resident General Information)

Residents are not permitted to repair damages to Glen Mor property. Unauthorized repairs will be corrected at an appropriate charge to the resident.

Damages or malfunctioning items should be reported at the Resident Services Office promptly since many problems only worsen as more time elapses.

Staff is available 24 hours to assist you and conduct repairs. After hours, staff usually only conduct repairs for "emergencies." If a situation compromises a resident’s health and/or safety, or if it will escalate damage to property it is an "emergency." If not, the situation will be noted and handled appropriately on the next business day.